Refunds are available for all items. Items must be returned within 14 days of receipt for a refund and any received thereafter may be denied. Your return parcel must be post stamped within 14 days of you receiving the order.
Items must be returned in their original condition including tags and sanitary labels. Once Ete Swimwear has received your returned package, all returned items will be inspected before a refund is issued. Ete Swimwear reserves the right to deny a refund if items are returned used, soiled, worn or damaged in any way and they will be returned to sender. You will be notified via email if your returned item is not suitable for a refund.
The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail, as any returned items that are not received by Ete Swimwear will not be issued a refund. We also recommend that customers ask for proof of postage at the time of posting returned items.
Please allow 5 business days for a refund to be processed from the date that the returned item is received by Ete Swimwear. You will be informed via the email address that is listed on your Ete Swimwear account once this transaction has been processed. Refunds will be issued to the credit card or PayPal account that the payment had originally come from.
If this will be an issue for any reason, please be aware that you must contact our customer care team at email@example.com prior to returning any items to Ete Swimwear in order to organise alternative arrangements. If this is not done prior to your return being sent back, any issues which may arise with refunds to the original account are completely out of our control and Ete Swimwear will not be held accountable.
A Returns Sheet can be downloaded and contains instructions that must be followed in order to receive a refund.
All orders should be returned to the address below. Please note that the goods are your responsibility until they are returned to Ete Swimwear. Ete Swimwear will not issue a refund on item/s that are not received or are lost in transit.
Ete Swimwear Returns
11 Biddiarra bend
Western Australia 6110
If you were shipped the wrong order or a faulty item, please notify us immediately by contacting our Customer Care team at firstname.lastname@example.org and quoting the order number and fault or incorrect item. We will send you the correct item upon receipt of proof that you have sent back the wrong or faulty item.
Items purchased on sale will not qualify for returns unless found faulty.
Shipping is non-refundable except in cases where we may have made an error.
If you require a replacement size, colour or alternative item/s, please specify on the Returns Form.